Aircall
Cloud-based business phone system with call center, CRM integrations, and AI call features.
RecommendedLast reviewed July 11, 2026
What Aircall actually is.
Aircall is a cloud phone system built for teams that already live inside a CRM, used by over 23,000 companies. It hands out real phone numbers, runs call center basics like IVR and call recording, and syncs the whole thing into Salesforce, HubSpot, Pipedrive, Zendesk, and 250-plus other tools. The softphone runs on desktop, Android, and iOS. No extra hardware required.
The AI layer sits on top, not baked in. Call summaries, transcription, and sentiment scoring come from a separate add-on, and the autonomous voice and messaging agents run on metered usage once their free allowance runs out. Worldwide calling and single sign-on only show up once you're buying at scale. Smaller teams get a real phone system, not a full contact center.
What it does
- Real phone numbers with IVR, call recording, and click-to-dial.
- Softphone apps for desktop, Android, and iOS.
- Syncs calls into 250-plus CRMs, including Salesforce, HubSpot, and Pipedrive.
- Salesforce CTI integration and mandatory call tagging on higher tiers.
- Power Dialer and voicemail drop for outbound-heavy teams.
- AI call summaries, transcription, and sentiment analysis as an add-on.
- Autonomous AI voice and messaging agents for after-hours coverage.
Where it sits in the pipeline.
- AI & Intelligence
- Data & Enrichment
- Scraping & Custom Data
- Email Infrastructure & Deliverability
- Outreach & Sending
- LinkedIn & Multichannel
- Signals & Intent
- Calls & Meetings
- CRM & Pipeline Ops
Runs well with
The tools we'd run next to Aircall, and what each pairing covers.
Pricing, without the fiction.
From the Aircall pricing page · verified July 11, 2026
- 3 licenses for $90/month, billed annually
- 50 free AI Voice Agent minutes/account/month + 100 bonus at signup
- 250+ integrations and API access
- Unlimited calls within US & Canada, IVR, call recording, click-to-dial
- Softphone for desktop, Android, iOS; unlimited simultaneous outbound calls
- 3 licenses for $150/month, billed annually
- All AI Assist features included
- Salesforce CTI integration, mandatory call tagging
- Advanced analytics and live monitoring
- Power Dialer & Voicemail Drop, smart routing, automated queue callback
- 25-license minimum
- Unlimited calls worldwide
- Custom onboarding and API developer support
- Service-level agreement (SLA)
- Single sign-on
Aircall's list prices look approachable ($30-$50/license/month annually) but the real floor is $90-$150/month because both Essentials and Professional carry a 3-license minimum. AI features cost extra on top: AI Assist is $9/license/month, AI Assist Pro is $49/license/month, and both plans only bundle base AI Assist starting at Professional. The AI Voice Agent and AI Messaging Agent are metered past their free minutes/conversations (pay-as-you-go from $0.39-$0.49/minute or $0.29-$0.35/conversation, cheaper via prepaid bundles). Monthly (non-annual) billing costs more per license than the annual rate shown. Custom tier, needed for unlimited worldwide calling and SSO, requires 25 licenses minimum and is quote-only.
Choose it, or skip it.
Choose it if
- Small B2B GTM teams that need real phone lines fast and already run a CRM like Salesforce, HubSpot, or Pipedrive to sync into.
- Teams that want AI call summaries and CRM logging without building custom telephony infrastructure themselves.
- Support or sales orgs testing AI voice/messaging agents for after-hours coverage before committing to a full contact center build.
- Anyone who needs a softphone across desktop, Android, and iOS with click-to-dial baked into existing tools.
Skip it if
- Solo operators or teams under 3 seats: Essentials and Professional both carry a 3-license minimum.
- Teams wanting AI coaching or call scoring on the base plan: that sits behind the separate $9-$49/license AI Assist add-ons.
- Global sales teams needing unlimited worldwide calling on day one: that's a Custom-tier feature with a 25-license minimum.
If not Aircall, then what.
- Close14-day free trial, then from $9/user/mo (Solo, annual billing)
Pick Close instead if you want calling, email, and SMS built into one CRM rather than a phone system layered onto a separate CRM.
- Nooksenterprise quote only; no public tiers or free trial, custom quote via sales
Pick Nooks instead for high-volume outbound dialing with parallel dialing and built-in call coaching for SDR teams.
- TrellisComes with LLP engagements; transparent, itemized usage billing
Pick Trellis instead if you want the dialer, call lists, and billing unified on live pipeline data in one GTM ops platform.
Asked in real client work.
What's the real minimum monthly cost to start with Aircall?
Essentials starts at $30/license/month billed annually, but there's a 3-license minimum, so the floor is $90/month. Professional runs $50/license/month annually, or $150/month for 3 seats. Monthly (non-annual) billing costs more per license; the site shows annual pricing as a 25% discount over month-to-month.
Does the AI Voice Agent cost extra?
Every plan includes 50 free AI Voice Agent minutes per account per month plus 100 bonus minutes at signup. Beyond that, pay-as-you-go runs $0.49/minute up to 2,500 minutes and $0.39/minute after, or prepaid bundles like 2,500 minutes for $725 (as low as $0.19/minute at 10,000+ minutes, custom-quoted).
What do AI Assist and AI Assist Pro add on top of the base plan?
AI Assist ($9/license/month) adds call summaries, sentiment analysis, action items, and CRM logging. AI Assist Pro ($49/license/month) layers on live transcription, real-time coaching prompts, custom playbooks, and automated call scoring with custom questions. Professional and Custom plans include base AI Assist features; Pro is an added cost either way.
Is Aircall a good fit for a small in-house GTM team, or is it built for larger support orgs?
The 3-license minimum and per-license integrations make it workable for a small team, and setup with a CRM can be same-day. But features like unlimited worldwide calling, SSO, and SLAs sit in the 25-license-minimum Custom tier, so the platform is built to scale into larger support and sales organizations over time.
What happens if a team goes over its AI Messaging Agent conversation allowance?
Each company gets 100 free AI Messaging Agent conversations included. After that, pay-as-you-go is $0.35/conversation, dropping to $0.29 after 1,000 conversations in a period. Prepaid bundles are also available: 1,000 conversations for $250 or 10,000 for $1,500. Standard SMS and WhatsApp carrier rates apply on top.